phone icon (917) 310-3371 Book an appointment Menu

Appointments, services and billing: common questions

Find an appropriate appointment for a new illness, preventive care or ongoing concerns, and get help with records, results and billing.

Choose the service you need

For a new illness or minor injury, choose urgent care. For preventive care or an ongoing condition, choose primary care. Therapy and psychiatric medication visits are different appointment types. Tell the team your concern and any deadline so the visit matches your needs.

Appointment, records and billing questions

Use the clinic’s confirmed contact route for scheduling, records or billing. Explain the question and have relevant appointment or insurance information ready. Share sensitive records through the confirmed secure intake or portal process. Ask who will review a test result and how you should contact the team if it has not arrived.

Urgent needs and emergencies

A routine appointment request or message does not provide immediate emergency treatment. Severe breathing trouble, chest pain, stroke symptoms or immediate danger needs emergency care. A worsening concern may need timely clinical assessment rather than waiting for a future routine visit.

Questions about your care

Which service should I choose?

For a new illness or minor injury, choose urgent care. For preventive care or an ongoing condition, choose primary care. Therapy and psychiatric medication visits are different appointment types. Tell the team your concern and any deadline so the visit matches your needs.

How can I ask about appointments, records or billing?

Use the clinic’s confirmed contact route for scheduling, records or billing. Explain the question and have relevant appointment or insurance information ready. Share sensitive records through the confirmed secure intake or portal process. Ask who will review a test result and how you should contact the team if it has not arrived.

When should I seek urgent or emergency care?

A routine appointment request or message does not provide immediate emergency treatment. Severe breathing trouble, chest pain, stroke symptoms or immediate danger needs emergency care. A worsening concern may need timely clinical assessment rather than waiting for a future routine visit.

Medical sources

Healthcare services

Everyday care

Urgent careCare for non-emergency illnesses and minor injuries.Explore urgent care Primary carePreventive visits, annual exams and ongoing care.Explore primary care Virtual careExplore care that may be appropriate by video.Explore virtual care

Mental and behavioral health

PsychiatryEvaluation, medication discussion and follow-up.Explore psychiatry Therapy: CBT and DBTExplore virtual talk therapy and skills practice.Explore therapy: CBT and DBT ADHD careEvaluation and individualized treatment planning.Explore ADHD care SpravatoReview evaluation and monitored treatment requirements.Explore Spravato

Medical exams and work

DOT / CDL physicalsMedical exams for commercial drivers.Explore DOT / CDL physicals TLC medical examMedical exam information for TLC drivers.Explore TLC medical exam Immigration medical examsGuidance on the medical steps for Form I-693.Explore immigration medical exams Occupational medicineWorkplace health, exams and testing.Explore occupational medicine

Sexual and preventive health

STD testingTesting and a conversation about sexual health.Explore STD testing HIV prevention: PrEPCompare daily pills, Apretude and Yeztugo injections.Explore HIV prevention →CABENUVA injection referrals For patients referred by their HIV clinician. Review CABENUVA referral information →Women’s healthExplore visits for women’s health concerns.Explore women’s health Travel vaccinesReview travel health and vaccination needs.Explore travel vaccines

Ongoing support

Addiction treatmentExplore evaluation and treatment options.Explore addiction treatment Weight managementDiscuss medical weight-management options.Explore weight management NutritionNutrition counseling for your health goals.Explore nutrition

DOT / CDL physical · Immigration exam · STD testing · Women’s health

Map
Start Your Healthcare Practice with  Comprehensive Support
14 years
2 million
300+ team members