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Why Choose Nao Medical Over
- Big Box Retail Pharmacy-Owned
- Hospital-Affiliated Urgent Care
- Insurer-Owned Urgent Care Centers
Diving Into What Sets Us Apart
Our services are designed not just to treat but to connect. We believe you deserve more than just episodic care and therefore provide Total Care, at every visit. From our user-friendly digital platforms to our community-focused clinics, we ensure every interaction is meaningful. Here’s a glimpse of how we differ from conventional medical practice chains.
| Pharmacy Chain | Urgent Care Brand | Location(s) |
|---|---|---|
| Walgreens | CityMD | Multiple locations throughout NY |
| Walgreens | Duane Reade Urgent Care | Multiple locations throughout NY |
| CVS | MinuteClinic | Multiple locations throughout NY |
| CVS | HealthHUB | Select CVS locations throughout NY |
| Rite Aid | Rite Aid HealthClinic | Select Rite Aid locations throughout NY |
| Walmart | Walmart Care Clinic | Select Walmart locations throughout NY |
| Northwell Health | GoHealth Urgent Care | Select Walgreens locations throughout NY |
| Mount Sinai Doctors | Mount Sinai Doctors Urgent Care | Select CVS locations throughout NY |
| Ascension Saint Thomas | Ascension Saint Thomas Convenient Care | Select Walgreens locations throughout NY |
Nao Medical stands out by offering Total Care that includes your urgent care needs as well as identifying everything else that you possibly may need to get done. We provide Total Care, every time, without compromising quality for convenience. We also are in network with most plans and accept all insurances, so you won’t face any unexpected costs.
Know Your Costs Before You Visit:
Self-pay visits: Just $175 for a complete visit.
With insurance: You’ll pay 30% to 70% less than the inflated charges typically billed by other urgent care centers.
Upfront pricing: No surprises. We clearly explain your costs before you receive care.
Empowering Women’s Health at Nao Medical
At Nao Medical, we understand that women’s health needs are unique and diverse. We are committed to providing comprehensive care that addresses every aspect of women’s wellness. Our services are designed to support women at all stages of life, offering specialized care that ranges from preventive wellness services to mental health support tailored specifically for women.
Comprehensive Women’s Health Services
Prenatal Care: Our dedicated prenatal services support women through every stage of their pregnancy, ensuring both mother and baby’s health and wellbeing.
Women’s Wellness Services: Tailored programs focused on the overall health and wellness of women, including nutrition, fitness, and stress management.
Mental Health Support: Specialized mental health services addressing concerns commonly faced by women, such as postpartum depression, anxiety, and hormonal changes.
Health Risks for Different Ages: Targeted health screenings and advice for women at various life stages, recognizing the evolving health risks from young adulthood through menopause.
Sexual Health: Confidential and compassionate care covering a range of sexual health needs, including contraception advice, STD testing, and treatment.
Preventive Wellness Services: Regular Pap smears and mammograms, along with comprehensive health check-ups to detect and prevent health issues early.
Zero Zip Code Initiative: A pioneering program aimed at eliminating cervical cancer in our communities. We provide education, screenings, and vaccinations to combat this preventable disease.
Quality Measures
At Nao Medical, our dedication to excellence in patient care is reflected in our outstanding performance in the Medicare Merit-based Incentive Payment System (MIPS), where we consistently achieve top scores.
Our Key Performance Indicators (KPIs) highlight our commitment to meeting MIPS measures, particularly in areas such as blood pressure control and diabetes management, some of the most complex diseases to manage effectively.
| Measure ID | Description | Performance Rate (%) | Decile |
|---|---|---|---|
| CMS165 | Controlling High Blood Pressure | 53.21 | 7* |
| CMS128 | Body Mass Index Screening & Follow-up Plan | 97.92% | 5 |
| CMS122 | Diabetes: Hemoglobin A1c (HbA1c) Poor Control (>9%) | 53.66 | 4** |
*For Hypertension, the seventh decile is the Highest decile nationally for medical practices small or large.
**For Diabetes ,a lower decile is better as the data is looking at “poor control” of Diabetes (a reverse score)
The “Performance Rate (%)” column shows the percentage of patients who received the recommended care out of all the patients who were eligible for each measure. The “Decile” column indicates the performance percentile with 1 being the lowest and 10 being the highest, according to national rankings.
Do check out our Healthcare Scorecard, too!
Comprehensive & Personalized Care
Redefine your healthcare journey with Nao Medical: A holistic, integrated approach for the modern individual. Move beyond the disjointed experiences of traditional Urgent Care and Family Care franchises. At Nao Medical, we offer a unified suite of services – from immediate care like stitches and labs to comprehensive preventive exams and mental health support. Each aspect of our care is delivered with precision and empathy.
This table outlines how Nao Medical stands apart in offering personalized, accessible care, setting a new standard in healthcare. Compare our extensive services with the constraints of conventional providers, and understand how we empower you to confidently manage every facet of your health. With Nao Medical, step into a world of healthcare that’s not just about treating symptoms, but nurturing your overall well-being.
| Services For You | Nao Medical | Pharmacy/Hospital Affiliated Urgent Care/Family Care Franchises |
|---|---|---|
| Stitches | Performed in-office | Referred to hand surgeons and surgery centers |
| Labs | Performed on-site | Referred to hospital-based PCPs |
| Preventive Mammograms | Referrals given same visit | Deferred to Gyn or PCP for liability |
| Preventive Women’s Exams | Performed on-site | Patients referred to Ob-Gyn for routine Pap Smear for liability |
| Commitment to Cervical Cancer Prevention | Yes | No |
| Referral Strategy | Tries to handle most things in-house | Defaults to referring to specialists |
| Mental Health Services | Offered | Not offered |
| De-addiction Services | Offered | Not offered |
| Nutritionist Services | Offered | Not offered |
| Immigration Health Services | Offered | Not offered |
| Extended Hours | Offered | Not offered |
Technology & Innovation
Experience the future of healthcare with Nao Medical, where technology and innovation converge to redefine patient care. This table illustrates how we surpass traditional Pharmacy/Hospital Affiliated Urgent Care and Family Care Franchises with our tech-powered healthcare approach. From personalized care and multilingual health resources to our commitment to sustainability with non-toxic, recyclable materials, and carbon neutrality, Nao Medical’s innovative practices are designed to cater to your health, environmental concerns, and the broader community.
| Innovation | Nao Medical | Pharmacy/Hospital Affiliated Urgent Care/Family Care Franchises |
|---|---|---|
| Technology | Tech-powered healthcare | Tech-enabled only |
| Personalized Care | Yes | No |
| Health Education | Offered in multiple languages on our website | English only |
| Flooring | 100% non-toxic, recyclable vinyl | Standard flooring |
| Waiting Rooms | Comforting | Standard |
| Carbon Neutrality Commitment | Committed to carbon neutrality by 2025 | No commitment |
Embracing Modern Healthcare with a Personal Touch
In today’s fast-paced world, choosing the right healthcare provider is more important than ever. At Nao Medical, we blend cutting-edge technology with a personal approach to healthcare, offering services that go beyond the norm. Unlike typical corporate chains, we focus on individualized care, meeting and often exceeding your healthcare expectations.
Nao Medical vs. Others: Tailored Healthcare for the Digital Age
We stand out from other practice chains by combining high-tech solutions with a human touch. Unlike typical practice chains, our commitment to personalized care, community welfare, and ethical practices are not just buzzwords; they are the pillars of our service. We focus on the individual needs of each patient, backed by transparent practices and a strong ethical foundation of social responsibility.
Independence & Community Focus
Discover the unique attributes that set Nao Medical apart from standard healthcare models. Our table highlights the stark contrast between our independent, community-driven approach and the typical corporate-dominated healthcare landscape. At Nao Medical, decisions are made with your well-being as the priority, underpinned by our physician-owned structure, woman-led leadership, and commitment to equal pay. Our community-centric locations and ethical sourcing practices exemplify our dedication to not just healthcare provision but also to fostering community health and prosperity. Learn how choosing Nao Medical means opting for a healthcare partner that truly values you and your community.
| Company Focus | Nao Medical | Pharmacy/Hospital Affiliated Urgent Care/Family Care Franchises |
|---|---|---|
| Pharmacy Affiliation | Not affiliated | Affiliated with Big Box Retail Pharmacies |
| Hospital Affiliation | Not affiliated | Affiliated with Big Box Retail Pharmacies-Hospitals-Insurers via Complex MSO arrangements |
| Amb-Surg Center Affiliation | Not affiliated, Amb-Surg bills Technical Component and per-Anesthesiologist separately (15 min. increments) | Affiliated to Hospitals-Insurers via Complex MSO arrangements |
| Ownership | Physician-owned | Franchise-owned; franchisee owners are not physicians |
| Inclusion & Diversity | Woman Owned, Diverse & Inclusive Leadership, Equal Pay for Women | Not woman owned, Opaque Leadership & Investors, No public commitment to Equal Pay For Women |
| Location | Heart of community (walking distance) | Commercial strips (driving distance) |
| Ownership Impact | Locally owned; dollars stay local | Stockholder-owned; profits leave the community |
| Sourcing Practices | Ethically and locally sourced (pharmaceuticals, food, materials) | Standard sourcing practices |
Join Our Zero Zip Code Initiative
In our effort to eradicate cervical cancer, we invite you to participate in our “Zero Zip Code” initiative. This community-focused program provides free cervical cancer screenings and HPV vaccinations. We believe that no woman should be at risk of cervical cancer due to lack of access to preventive care.
Your Health, Our Priority
At Nao Medical, we’re not just healthcare providers; we are your partners in wellness. We invite all women to experience healthcare that’s as unique as they are. Join us at our next community event to learn more about our women-focused services and take a proactive step in your health journey.
Experience the Nao Medical Difference.
Discover a healthcare experience where technology meets human touch, and every patient is treated with the utmost care and respect. Visit Nao Medical and join our community-focused health movement.
Ready to take charge of your health?
Schedule your wellness check-up or join us at our upcoming Zero Zip Code event for free cervical cancer screening. Your health is your wealth, and at Nao Medical, we’re here to enrich it. Contact us today!
Personalized Health Care Using AI
At Nao Medical, we know that cookie-cutter healthcare doesn’t work. Your health journey is unique, and so should your care. We believe in providing personalized, compassionate experiences that reflect your individual needs, preferences, and background.
Here’s how we make your healthcare experience personal:
Access to Cutting-Edge Personalized Care Plan: Following your visit, you will receive a link to sign up for a beta version of your personalized care plan. This plan is uniquely tailored to you, alerting you to your specific health risks and outlining steps to effectively manage them.
Become Part of the Digital Health Revolution: After your visit, we offer access to a pioneering personalized care plan, a testament to our commitment to digital health and innovation. This bespoke plan, empowered by AI-driven health insights, is meticulously crafted to align with your specific health conditions, employing advanced machine learning and healthcare-focused AI technologies.
Harness The Power of Personalized Medicine: The essence of our service is the fusion of personalized medicine with Artificial Intelligence in Healthcare, providing you with a care plan that’s not just about managing conditions but anticipating them. Our use of health informatics and data-driven insights ensures that your care is proactive, precise, and perpetually in tune with your evolving health needs.
Leverage Integrated Telehealth with AI: We seamlessly combine our AI-enhanced care plans with telehealth capabilities, offering you a comprehensive healthcare experience that’s accessible, efficient, and finely tuned to your personal health narrative.
Get Innovative Up-to-Date, Highest Quality Healthcare Every Time: Your care plan is a dynamic entity, constantly refined by the latest in machine learning in healthcare, ensuring that every piece of advice, every health strategy is informed, insightful, and individualized.
At Nao Medical, your care plan is as distinctive as your health journey, shaped by cutting-edge technology and a deep commitment to your well-being, ensuring that you receive care that’s not only responsive but truly transformative.
Deep Dive into Your Health: We take the time to understand your complete health picture, including your medical history, lifestyle habits, cultural background, and personal goals. It’s not just about numbers – we want to understand the whole you.
Your Personalized Roadmap: We work with you to develop a care plan tailored to your unique needs and priorities. We don’t believe in one-size-fits-all solutions, so your plan will be as unique as you are.
Respecting Your Culture: We recognize that cultural values and beliefs can influence healthcare choices. We are culturally competent and respectful of your individual preferences and traditions, ensuring you feel comfortable and understood.
Partnering for Your Health: We believe in shared decision-making, empowering you to be an active participant in your care. Together, we will develop a care plan that feels right for you.
Open Communication: We encourage open and honest communication, creating a safe space for you to ask questions, express concerns, and share your thoughts. We’re here to listen and support you every step of the way.
Personalized care isn’t just a slogan – it’s our commitment. We believe that by taking the time to understand your unique needs, we can provide personalized care that leads to better health outcomes and a healthier, happier you.
Here are just a few examples:
Family history of diabetes? We might recommend a personalized nutrition plan and diabetes prevention strategies. Struggling with anxiety? We might offer mindfulness-based stress reduction techniques or cognitive behavioral therapy. Speak a language other than English? We have interpretation services and translated materials to ensure seamless communication.
No matter your needs or budget, Nao Medical has an affordable solution for you. Get the high-quality care you deserve without breaking the bank.
Patient-Centric Care
In 2005, a chance encounter sparked a revolution in our patient care. From that serendipitous moment, Nao Medical became a pioneer in utilizing full-time scribes. This innovative approach wasn’t just about efficiency; it was about giving patients the attention and respect they deserve.
Our co-founder saw an opportunity: a young immigrant doctor seeking experience and a chance to prioritize patient interaction. This partnership wasn’t just a stepping stone for the aspiring doctor; it was a game-changer for our patients.
With scribes handling administrative tasks, our physicians were empowered to focus on what truly matters: listening to your concerns, understanding your needs, and delivering personalized care. This wasn’t just a vision; it became a reality. The first scribe, nurtured by Nao Medical’s innovative spirit, went on to become a successful physician, a testament to the power of our approach.
Today, that commitment to patient-centered care remains our guiding light. Every patient interaction is a priority. Our full-time scribes allow our physicians to dedicate their full attention to you, ensuring you feel heard, understood, and receive the highest quality care. At Nao Medical, innovation meets personalized care, creating a healthcare experience that truly puts you first.
Ethical Practices
At Nao Medical, ethics are the cornerstone of our practice, reflected in our physician ownership, equal pay commitment, and unwavering dedication to diversity and inclusion.
Physician-Owned: We are a physician-owned organization, ensuring transparency and ethical decision-making processes that involve our entire team.
Equal Pay:We have been committed to equal pay for all genders, with women holding leadership and management positions throughout our organization.
Diversity and Inclusion: We celebrate the diversity of our team and our community, welcoming and including all people regardless of their background or beliefs.
Communication
At Nao Medical, we believe open communication is the secret ingredient to successful healthcare. We’re committed to fostering a collaborative environment where you feel comfortable asking questions, sharing concerns, and being an active participant in your care.
Why It Matters:
Informed Decisions: By understanding your diagnosis, treatment options, and costs, you can make choices with confidence.
Stronger Relationships: Open communication builds trust and respect between you and your provider, creating a positive and supportive experience.
Improved Outcomes: By working together, we can set achievable goals, manage chronic conditions, and achieve optimal health.
Our Commitment:
Clear Explanations: We break down medical jargon and explain everything in plain language you can understand.
Cost Transparency: We believe in upfront pricing, providing estimates before any procedure or service.
Active Listening: We take the time to hear your questions and concerns, offering supportive feedback.
Shared Decision-Making: We treat you as a partner in your healthcare, actively involving you in treatment plan discussions.
From Illness to Wellness:
While illness may bring you to us, our goal is to empower you to achieve well-being.
Through open communication, collaboration, and personalized care, we help you:
Effectively manage chronic conditions.
Set realistic goals for your health.
Live a healthier and happier life.
Open and honest communication is not just a practice at Nao Medical – it’s our promise.
We’re here to build strong relationships, work together towards optimal health, and empower you to live your best life.
Patient Rights & Responsibilities
Patient Rights
The Right to Information
Patients have the right to receive accurate, easily understood information to assist them in making informed decisions about health care involving Nao Medical facilities and professionals.
The Right to Respectful Care
Every patient has the right to respectful and considerate care without discrimination.
The Right to be a Full Partner in Health Care Decisions
Patients have the right to fully participate in all decisions related to their health care. Patients who are unable to fully participate in treatment decisions have the right to be represented by parents, guardians, family members, or other conservators.
The Right to Identification
Patients have the right to know the identity of physicians, medical assistants, and others involved in their care, as well as when those involved are students or other trainees.
The Right to Privacy
Patients have the right to communicate with healthcare providers in confidence and to have the confidentiality of their personally-identifying health care information protected.
The Right to Review
Patients have the right to review and copy their own medical records and request amendments to their records as well as have the information in their records interpreted or explained to them, except as restricted by law. Patients have the right to review any disclosures of their health information, in accordance with law and regulation.
The Right to Complaint Resolution
Patients have the right to a fair and efficient process for resolving any differences with Nao Medical, its policies, guidelines or healthcare providers.
The Right to have Acute Pain Issues Addressed
Patients have the right to contact the Safety and Compliance Officer with any Safety Concerns. Patients also have the right to contact The NY Department of Health to report any concern of patient safety which they feel Nao Medical’s management was unable to successfully address.
Patients’ Responsibilities
The Responsibility to be Accountable
In a health care system that affords patients rights and protections, the patient must also take greater responsibility for maintaining good health.
The Responsibility to Ask Questions
Patients should ask questions when they do not understand their care, treatment, or services or what they are expected to do.
The Responsibility to Follow Instructions
Patients should follow their plan of care, treatment or services. They should also express any concerns about their ability to follow the proposed plan. Patients should also accept their share of responsibility for outcomes of not following their plan of care, treatment or service.
The Responsibility to Show Respect and Consideration
Patients should be considerate of the organizations physicians, staff, and property, as well as other patients and their property.
The Responsibility to Meet Financial Obligations
Patients are expected to meet all financial obligations agreed to with Nao Medical.
