Client program support
TPAs need reliable clinical and collection workflows that fit inside their existing client relationships.
- Employer account setup
- Client-specific service menus
- Candidate and employee routing
TPA Companies
Coordinate physicals, drug and alcohol testing, and medical review across employee locations. The employer-service team can help define appointments, authorizations, costs and permitted reports for your program.
Coordinate physicals, drug and alcohol testing, and medical review across employee locations. The employer-service team can help define appointments, authorizations, costs and permitted reports for your program.
Provide job duties, the authorized service list, employee groups, locations, deadline and payment contact. For covered employers, conditional-offer examinations and post-employment medical questions must follow the ADA’s applicable limits.
Agree on the specific services, qualified professionals, costs, result review and reports. A general occupational-health program does not by itself satisfy every DOT, OSHA, workers’ compensation or agency requirement.
Confirm the service list, employee eligibility, locations, dates, employer authorization, payment arrangements and reporting contacts with the employer-service team. Give employees the correct appointment instructions and a route for questions or missed appointments. Confirm any proposed workplace event or outside collection site before arranging attendance.
Employers should receive only the information needed for the authorized work request. Agree on completion reports, restrictions or other necessary documentation and who may see them. Covered employers must keep medical information confidential and separate from ordinary personnel files. An employee’s personal treatment needs remain a confidential clinical matter.
Services can be planned together only after the employer and clinic confirm the actual orders, staff, equipment, specimen/administration steps, appointments, billing and reports. A bundled appointment does not erase each service's separate clinical or regulatory requirements. Ask for the itemized scope and who completes/reviews each step. Do not assume a physical fee includes drug testing, vaccination, hearing or respirator clearance.
Agree on the job groups, requested services, relevant rules, authorized sites, billing and reporting. Separate medical examinations, drug and alcohol testing, vaccines, TB screening, respirator evaluation and injury care. Confirm the responsible clinicians and testing professionals for each service. A consultation can define the scope, but a website’s nationwide or fully compliant claim does not establish every site, credential or state-specific arrangement.
The employer-service team can discuss coordination across employee locations. Provide the states, roles and exact services so each proposed site and appointment can be confirmed. A network program does not establish every test, clinician license or regulated service in every state.
Employers can use the employer consultation to agree on services, locations, authorizations, costs and reports. Provide the headcount, requested service and deadline. An employee needing care should book the relevant clinical appointment with employer authorization; urgent care should not wait for a program-planning meeting.
Employers should receive only the information needed for the authorized work request. Agree on completion reports, restrictions or other necessary documentation and who may see them. Covered employers must keep medical information confidential and separate from ordinary personnel files. An employee’s personal treatment needs remain a confidential clinical matter.
TPAs need reliable clinical and collection workflows that fit inside their existing client relationships.
The service line can support one-off requests or recurring employer programs.
Account teams need clear status without chasing separate vendors for every step.
Confirm client types, states, service categories, reporting needs, and how employees should be authorized.
Define which services are clinic-based, mobile, lab-based, or coordinated through the broader network.
Give the TPA a repeatable path for employee scheduling, documentation, and account questions.
Monitor common delays, missing paperwork, after-hours events, and expansion opportunities.
Program administration for employer drug and alcohol testing workflows.
Physicals, labs, testing, vaccines, and injury care for companies.
Role-based screening packages for hiring and compliance programs.
Random pool, selection, collection, and reporting support.
Review workflow coordination connected to lab and employer reporting.
Mobile collection planning for worksites and distributed teams.
Urgent event routing for supervisors and safety teams.
Agency-style program coordination for city, state, transit, and public safety teams.
CBC, CMP, titers, Quantiferon, and employee lab workflows.
PPD, Quantiferon, and TB screening documentation for employers.
Work-status and fitness-for-duty coordination for employers.
Procurement-ready scope, reporting, references, and implementation planning.
Coordinate clinic, collection-site, lab, and mobile routes for multi-state teams.
Coordinate drug-testing and clinical-lab workflows through approved lab paths.
Define after-hours and urgent event routes before incidents happen.
Testing programs for agency, transit, corrections, and public safety teams.