Patient Rights & Responsibilities
The Right to Information
Patients have the right to receive accurate, easily understood information to assist them in making informed decisions about health care involving Nao Medical facilities and professionals.
The Right to Respectful Care
Every patient has the right to respectful and considerate care without discrimination.
The Right to be a Full Partner in Health Care Decisions
Patients have the right to fully participate in all decisions related to their health care. Patients who are unable to fully participate in treatment decisions have the right to be represented by parents, guardians, family members, or other conservators.
The Right to Identification
Patients have the right to know the identity of physicians, medical assistants, and others involved in their care, as well as when those involved are students or other trainees.
The Right to Care without Discrimination
All patients have the right to considerate, respectful care from all Nao Medical employees at all times and under all circumstances. Patients must not be discriminated against in the provision of health care services, consistent with the benefits covered in their policy and/or as required by law.
The Right to Privacy
Patients have the right to communicate with healthcare providers in confidence and to have the confidentiality of their personally-identifying health care information protected.
The Right to Review
Patients have the right to review and copy their own medical records and request amendments to their records as well as have the information in their records interpreted or explained to them, except as restricted by law. Patients have the right to review any disclosures of their health information, in accordance with law and regulation.
The Right to Complaint Resolution
Patients have the right to a fair and efficient process for resolving any differences with Nao Medical, its policies, guidelines or healthcare providers.
The Right to have Acute Pain Issues Addressed
Nao Medical respects the patient’s right to management of pain as appropriate and consistent with clinical practice guidelines.
The Right to Express Safety Concerns
Patients have the right to contact the Safety and Compliance Officer with any Safety Concerns. Patients also have the right to contact The NY Department of Health to report any concern of patient safety which they feel Nao Medical’s management was unable to successfully address.
The Responsibility to be Accountable
In a health care system that affords patients rights and protections, the patient must also take greater responsibility for maintaining good health.
The Responsibility to Ask Questions
Patients should ask questions when they do not understand their care, treatment, or services or what they are expected to do.
The Responsibility to Follow Instructions
Patients should follow their plan of care, treatment or services. They should also express any concerns about their ability to follow the proposed plan. Patients should also accept their share of responsibility for outcomes of not following their plan of care, treatment or service.
The Responsibility to Show Respect and Consideration
Patients should be considerate of the organizations physicians, staff, and property, as well as other patients and their property.
The Responsibility to Meet Financial Obligations
Patients are expected to meet all financial obligations agreed to with Nao Medical.